Privacy policy

Lyra Logistics is committed to maintaining your trust, values your privacy, and recognizes the sensitivity of your personal information. We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We have provided this Privacy Policy to address any concerns you might have and disclose the privacy practices for our website(s). Please keep in mind that no Internet transmission is 100% secure or error-free. BY USING OUR WEBSITE(S), YOU CONSENT TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND TO OUR PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SITE(S).

Information Collected

Non-Personal Information Examples of non-personal information we may collect include:

Site(s) visited
Date and time website(s) are visited
Domain name from which our website(s) are visited (ie: company.com, school.edu, or agency.gov)
Internet Protocol (IP) address of the computer used to visit our website(s)
Type of browser (ie: Internet Explorer, Chrome, Firefox) used to visit our website(s)
Operating system (Windows, iOS, Android) used to visit our website(s)
Address of the site that linked you to our website(s)

Personal Information is information that identifies you personally, to include:

Your name
Address
Telephone number
Email address

Our website(s) may provide you opportunities to ask questions, request information, and apply for employment. Using these opportunities is voluntary and may require you to provide personal information. We collect and store personal information that you choose to provide to us.

Use of Collected Information

We collect, store, utilize, and share information for the following purposes, ensuring its use aligns strictly with these objectives:

To deliver the platform’s primary features and services.
To facilitate the delivery of products and services.
To communicate and interact with you effectively.
To conduct analytics, market research, and drive business development aimed at improving our website and social media presence.
To promote our offerings by sending information about our products, services, and relevant third-party offerings.
To provide access to our website and social media platforms.
For administrative purposes, including record-keeping.
To manage competitions, giveaways, and other benefits.
To meet legal obligations and resolve disputes.
To ensure security, prevent fraud, and maintain a safe and compliant user environment.
To conduct technical assessments and improve the functionality of our website

Sharing and Storing Collected Information

Your privacy is critically important to us. As such, we have a few fundamental principles

We don’t ask you for your personal information unless we truly need it
We don’t share your personal information with anyone except to comply with the law, develop our products, protect our rights
We don’t store personal information on our servers unless required for the on-going operation of one of our services
We will not share, sell or rent any contact information and SMS consent with third parties

Disclosing Collected Information

Except as otherwise provided by this policy, we will not sell or share your information with any non-Lyra Logistics affiliated service provider unless required by law.

Cookies provide information regarding the computer used to visit sites. We may use cookies to gather information about your computer to assist us in improving our website(s). Such non-personally identifiable information may also be collected to share with our advertising partners for the purpose of internet-based advertising. Cookies are downloaded to your computer and stored on the computer’s hard drive. These cookies are not linked to personal information. Most browsers allow you to configure options for handling cookies. Some features of our website(s) may not function properly if cookies are disabled.

Form submisions

Our website collects information through two types of form submissions, where users may provide their email addresses and phone numbers. These forms allow us to gather essential details to respond to your inquiries or share information about our products and services based on your interests. Additionally, users may choose to provide other optional information, such as their name and address, to help us tailor our communication more effectively. For more details about how we handle your data, please review our:

SMS Policy

At Lyra Logistics, we are committed to respecting your privacy and safeguarding the information you share with us. This SMS Policy explains how we collect, use, and protect your phone number and related personal information in connection with SMS communications.

Information We Collect

We may collect your phone number through various forms, including but not limited to:

Service inquiry forms
Consent forms for SMS notifications

Providing your phone number indicates your consent to receive SMS communications from Lyra Logistics.

How We Use Your Information

Your phone number is used solely for:

1. Transactional Messages:

Sending updates about your orders, including confirmations, shipping notifications, and delivery details.
Providing customer service alerts or operational updates.

2. Promotional Messages:

Sharing special offers, promotions, and news about Lyra Logistics, if you have opted in.

3. General Communication:

Addressing your inquiries or requests.

Obtaining Your Consent

We require your explicit consent to send SMS messages. This consent can be provided by:

Checking an opt-in box on our forms ( Yes, I agree to receive SMS notifications from Lyra Logistics).

Consent must be an affirmative action and it is not pre-checked.

Opting Out

You can unsubscribe from our SMS communications at any time by replying "STOP" to any of our messages. Once you opt out, you will no longer receive SMS messages unless you opt in again.

Your Rights

You have the right to:

Access: Request details of the information we have collected.
Correct: Update or correct any inaccuracies in your information.
Withdraw Consent: Opt out of receiving SMS messages at any time.

Data Security

We implement industry-standard practices to secure your personal information against unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

If we use third-party SMS service providers, they are contractually obligated to handle your information in compliance with this policy and applicable laws.

Legal Compliance

Lyra Logistics adheres to all relevant laws and regulations, including:

The Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act
Regional privacy laws

For questions about this policy or to exercise your privacy rights, please contact us at partnership@lyralogistics.com

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